Refund policy

At Palini, we stand by the quality and craftsmanship of our products. However, if you encounter any issues with your order, we are here to assist you.

1. Refund Eligibility
We offer refunds or replacements only under the following circumstances:
- You received a wrong product.
- There is a manufacturing defect or flaw in the product.
- The product you received is broken or damaged.

To be eligible for a refund or replacement, please contact us immediately upon unboxing. *We highly recommend providing an unboxing video* to help us assess the issue quickly and accurately.

2. How to Initiate a Refund or Replacement
- Contact us via WhatsApp at +91 9713173111 or email us at care@palini.in with your order details and the issue you encountered.
- If the product is damaged, defective, or incorrect, please share the unboxing video or photos of the defect along with your request.
- We will guide you through the return process and provide either a full refund or a replacement, based on your preference.

3. Non-Refundable Items
- Custom or tailor-made pieces.
- Products purchased on sale or with promotional offers.
- Items damaged due to misuse or improper care after delivery.

4. Refund Process 
Once your request is approved, we will proceed with the refund or replacement:
- If you opt for a refund, the amount will be credited back to your original payment method within 7-10 business days.
- If you prefer a replacement, we will initiate the process as soon as we receive the returned product (if applicable).

5. Shipping Costs
- In cases where you received the wrong product, a defective product, or a damaged item, Palini will cover the return shipping costs.

If you have any further questions, please don’t hesitate to reach out to us at care@palini.in or via WhatsApp at +91 9713173111.