Why should you choose
our product?

Experience our prestigious after-sales service.

Free Shipping

Free shipping on any order over   Rs 2000 

or more.

Full Replacement

If your product aren’t perfect, return them for a full Replacement of  the Product 

Secure Online Payment

Secure payment Worldwide

Free Shipping

Free shipping on any order of      Rs 2000 

or more.

Full Replacement

If your product aren’t perfect, return them for a full replacement of the product

Secure Online Payment

Secure Payment Worldwide

Benefits Of Using Our Terracotta Products

Natural

Terracotta’s warm, earthy tones bring a natural elegance to your dining experience. Each piece reflects the artisanal craftsmanship, adding a timeless beauty that enhances any table setting.

Eco-friendly and Sustainable

Crafted from natural clay, terracotta is a sustainable material with a low environmental impact. By choosing terracotta, you support traditional craftsmanship and contribute to eco-conscious living.

Health And Safety

Our Products are non-toxic and naturally free from harmful chemicals, making it a safe choice for everyday use. It also retains the natural flavors of food, offering a more authentic dining experience.

Practical and Durable

Glazed terracotta is water-resistant, durable, and easy to clean. Its smooth surface ensures minimal maintenance, making it ideal for both indoor and outdoor use.

Benefits Of Using Our  Terracotta Products

Natural

Terracotta’s warm, earthy tones bring a natural elegance to your dining experience. Each piece reflects the artisanal craftsmanship, adding a timeless beauty that enhances any table setting.

Eco-friendly and Sustainable

Crafted from natural clay, terracotta is a sustainable material with a low environmental impact. By choosing terracotta, you support traditional craftsmanship and contribute to eco-conscious living.

Health And Safety

Our Products are non-toxic and naturally free from harmful chemicals, making it a safe choice for everyday use. It also retains the natural flavors of food, offering a more authentic dining experience.

Practical and Durable

Glazed terracotta is water-resistant, durable, and easy to clean. Its smooth surface ensures minimal maintenance, making it ideal for both indoor and outdoor use.

Where Tradition Meets Luxury

Bringing timeless artistry into the heart of your home.

Shop Now

Crafted With Care For The Planet

Thoughtfully made to preserve the earth and its resources.

Shop Now

Tailor-Made Elegance 

Unique Designs Crafted To Perfection, Just For You

Shop Now

What Our Customers Are Saying

Our customer support  is standing by 24/7 to support you via email.

Frequently Asked Questions

What is Palini's return and exchange policy?

We accept returns or exchanges only if the product is received broken, damaged, or has a manufacturing defect. In such cases, please provide an unboxing video of the product within 48 hours of delivery. Upon verification, we will offer a refund or exchange based on your preference.

How do I request a return or exchange?

To initiate a return or exchange, contact us within 48 hours of receiving the product with the unboxing video and images of the damage. Once we verify your claim, we will process your return or refund request.

What if I am giving a Palini product as a gift and it needs to be exchanged?

If the recipient of a gift needs to exchange it, we will issue a gift card for the product's value, valid for 6 months from the issue date. This gift card can be used for future purchases on our website.

What are the shipping charges?

We offer free shipping on domestic orders over ₹2,000 and international orders over ₹5,000. For orders below these amounts, shipping charges will be calculated at checkout.

How long will it take for my order to be delivered?

Domestic orders generally take 5-7 business days to arrive, while international orders may take 10-15 business days depending on the destination. Tracking information will be provided once your order is shipped.

Do you ship internationally?

Yes, we offer international shipping! Free shipping is available for orders over ₹5,000. For orders below this threshold, shipping fees will apply.

How should I care for my Palini tableware?

Do's:

  • Allow the tableware to air dry thoroughly before storing.
  • Use a soft sponge with warm water, baking soda, or lemon water to clean gently.
  • For non-glazed items, soak them in water for a few hours before first use, then let them dry.
  • Clean immediately after use.
  • Place a cushion of tissue or cloth between stacked items.

Don'ts:

  • Do not use a dishwasher.
  • Avoid storing food for extended periods.
  • Do not use harsh chemicals or abrasive cleaners.
  • Avoid soaking terracotta for long periods.

What is the quickest way to initiate a return?

The quickest way is to contact us via WhatsApp at +91 97131 73111 or email us at care@palini.in. We will assist you promptly.

Can I change or cancel my order?

Orders cannot be changed or canceled once placed. Please review your order carefully before completing the checkout process.

What if I receive the wrong product or if my product is missing?

If you receive the wrong product or if an item is missing, contact us within 48 hours with pictures or a description of the issue via WhatsApp or email, and we will resolve it quickly.

How long is the gift card or store credit valid?

Gift cards, credit notes, or store credits are valid for 6 months from the issue date and can be used for any purchase on our website within that period.

Do you offer express delivery?

Express delivery availability varies by location. Please contact us to check if it is available for your area.

Can I combine multiple orders?

Unfortunately, orders cannot be combined for shipping once placed.

What if my package arrives damaged or tampered with?

If your package appears damaged or tampered with, please refuse to accept it and notify us immediately. We will arrange for a replacement or process a refund.

Will I need to pay customs or import duties for international orders?

Customs duties and taxes are the customer’s responsibility and will be collected by the shipping company at delivery. These charges are not included in the product or shipping price.

Can I track my order?

Yes, we will send you tracking information via email once your order is shipped. You can also track your order through the ‘My Orders’ section if you have an account or by using our tracking tool.

How long does it take to process an order?

Orders are typically processed within 1-2 business days. Shipping time depends on your location.

Are there any tailored or custom-made pieces available?

Yes, we offer custom-made pieces. Production takes a minimum of 20 days, with an additional 6-7 business days for shipping, totaling at least 30 days for completion and delivery.

What are your working hours?

Our working hours are from 10:30 AM to 6:30 PM, Monday to Friday. We are closed on Saturdays, Sundays, and public holidays.